To reset your password, open https://my.impaq.co.za/ and click on "Forgot username/password". Then enter your username (typically your ID number) and select "Send reset e-mail".
A reset link will be sent from noreply@impaq.co.za to the email address listed for your ID number - remember to check your junk/spam folder. Click on the link in the email to update your password.
Navigate back to my.Impaq and log in with the new credentials.
Should you have trouble with this process, email info@impaq.co.za for assistance.