If you are having trouble accessing The Invigilator Web, please work through the following steps.

Browser access

• Make sure you are using the correct URL: https://web.invigilator.app 

• Check that you are connected to the internet.

• Try a different browser or clear your browser cache.

Invigilator Agent

• Check that the Invigilator Agent is installed and running. You should see “Invigilator Agent Connected” on your screen.

• If the Agent is not connected, reinstall it by following the setup guide at https://web.invigilator.app and selecting your device type (Windows or Mac).

Login issues

• If you have forgotten your password, use the password reset link on the login page.

• Make sure you are logging in with your Impaq email address and the password you registered with.

Still need help?

Contact The Invigilator technical support team via WhatsApp on +27 73 505 8273 (WhatsApp only — this number cannot be phoned). Additional resources are available at www.invigilator.app/student-support-faq/